connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Client Services Officer - Greensborough

  • Part-time, fixed-term contract until January 2019.
  • Base salary $59k-$63kpa (pro-rata), superannuation, tax-free benefits.
  • Located in Greensborough.

Fantastic career opportunity for a dedicated and experienced Client Services Officer to join our administrative team in Greensborough at the Family Relationship Centre.

  • Salary

    $59k-$63kpa (pro-rata), superannuation, tax-free benefits
  • Closing Date

  • Want to Apply?

About RAV
Relationships Australia Victoria (RAV) is a valued provider of specialist family and relationship services. Our vision is for positive, safe and respectful relationships for couples, families, schools, workplaces and communities. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. As a community-based, not-for-profit organisation with no religious affiliations, our services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

About the role:
Reporting to the Manager Northern Melbourne, your day-to-day work will be supervised by our Client Service Co-ordinator. You will provide an efficient, welcoming first point of contact for clients and people contacting RAV about services and programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.

Skills, experience and qualifications:

  • Office Administration certificate and/or previous experience in a similar administration capacity, preferably within a medical or client/customer work environment,
  • Proven experience answering high volume inbound calls, delivery of high quality customer service, ideally within a medical or health care related environment.
  • Able to demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner.
  • Competent in the Microsoft Office suite and the ability to pick up new programs and business systems.
  • Previous experience working in a culturally diverse work environment is highly desirable.

This role is based at our Greensborough Family Relationship Centre. For this position, you will need to be available from 9am-3pm Monday to Friday. The position is part time and the successful candidate will be offered a fixed-term contract until January 2019.

What we offer: You will receive a competitive remuneration package plus superannuation and salary packaging. RAV is an ‘Employer of Choice’ in the community sector providing ongoing professional development training, flexible leave, paid maternity leave as well as other work and life integration benefits to our staff.

If you have a specific query, contact Chris Lye, Manager Northern Melbourrne, ph. 03 9404 7800.

Applications close on Tuesday 24th April 2018.

RAV is a Public Benevolent Institution and EEO employer. RAV requires a satisfactory National Police and Working with Children Check.  Aboriginal and Torres Strait Islander people are encouraged to apply.

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