This is an exciting opportunity for a motivated, experienced client services officer to join our team, working across both Relationships Australia Victoria Traralgon office and headspace Bairnsdale office.
Relationships Australia Victoria (RAV) is a valued provider of specialist, mental health, family and relationship services. Our vision is for positive, safe and respectful relationships for couples, families, schools, workplaces and communities. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. As a community-based, not-for-profit organisation with no religious affiliations, our services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
About the role
Reporting to the Senior Manager - Gippsland, your day-to-day work will be supervised by our Client Services Coordinator in each centre. You will provide an efficient, welcoming first point of contact for clients and people contacting RAV and headspace about services and programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and coordination, booking, data entry and processing of client appointments.
Skills, experience and qualifications:
This casual position will provide support services at our Relationships Australia Victoria office in Traralgon and headspace Bairnsdale. RAV centres are open Monday to Friday and also 1 – 2 nights per week or a Saturday morning. The successful candidate may be required to work evenings (Tuesday and Thursday).
What we offer
You will receive a competitive remuneration package based on relevant qualifications and experience. RAV is an Employer of Choice in the community sector.
RAV is a Public Benevolent Institution and EEO employer. RAV requires a satisfactory National Police and Working with Children Check. Aboriginal and Torres Strait Islander people are encouraged to apply.Download Full Job Description