2017 Professional Development Workshop Series
Everyone gets frustrated or angry on occasion, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and desirable. Other people however, may deal with their anger and frustrations in unhelpful ways that do not lead to a resolution. These behaviours include yelling, being manipulative, ignoring the person, getting angry or frustrated, blaming the person or even making threats.
There are a number of strategies that can be used to diffuse situations where clients, colleagues or friends may be exhibiting these difficult behaviours. It is also useful to have an understanding of our own particular triggers and how we can assist the client or colleague to change their difficult behaviour.
This workshop will focus on identifying:
- the difficult behaviour
- motivating factors to this behaviour
- how we respond and manage our own feelings in response to this behaviour
- strategies that can be used in such circumstances.
- learn strategies to minimise difficult behaviours and move towards positive solutions
- consider ways to manage their feelings in difficult circumstances
- gain an understanding of how to minimise the risk to themselves in the workplace
- gain an understanding of the important legal issues relating to managing difficult situations.
A range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.
About the Presenter
Jodie Patten is the Program Leader Training Development at Relationships Australia Victoria. She has developed and delivered training in a variety of settings including for businesses, community organisations and the health and education sectors. Jodie has a background in psychology, community development, stakeholder engagement and management and health promotion.