connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Workplace Training

Organisational training and workshops to help staff to better support their employees, clients and customers.

Workshop: How to deal with everyday conflict in the workplace

Conflict occurs when there is both a perceived difference between the interests of the parties concerned and a belief, at least initially, that both sets of interest cannot be met simultaneously. In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies. 

It will also cover a clear process that participants can use to achieve more positive outcomes to conflicts and discuss points where other processes need to be engaged.

How do you handle conflict at work?  For example, a difference of opinion between colleagues about how to carry out a task or project, do you:

  • leave the conflict for someone else to deal with?
  • state and push for your opinion?
  • avoid the conflict or situation?
  • state your opinion but give in when other people have stronger opinions?
  • discuss the differences in opinion and try to work to find an option that you can all agree on?


  • An understanding of conflict, including the common antecedents of disputes
  • An understanding of your responses to conflict
  • Conflict management strategies and how they are applicable to different situations
  • Skills to implement a collaborative and problem-solving approach to conflict management
  • A conflict resolution process to achieve more positive outcomes
  • Self-care strategies and managing emotions.

Ideal for

Staff in a variety of workplaces including the community, education, health and business sectors who deal with conflict from clients, customers, colleagues and management.

About the presenters

Jodie Grant is the Program Leader – Training Services and a Senior Family Dispute Resolution Practitioner at Relationships Australia Victoria (RAV). She co-ordinates and conducts training for RAV’s accredited course, the Graduate Diploma in Family Dispute Resolution, as well as training in conflict coaching, mediation and counselling. Jodie is a nationally accredited mediator and an accredited restorative engagement facilitator with the Defence Abuse Response Taskforce.

Jodie Patten is the Program Leader Training Development at RAV. She has developed and delivered training in a variety of settings including for corporates, communities and the health and education sectors. She has a background in psychology, community development, stakeholder management and health promotion.

  • RAV Training Team
  • (03) 9261 8702
  • RAV can deliver this training on site at times suitable to organisations and their staff. - To be advised
    • Starts

      No dates are currently set. Please see the course description above or contact us directly for upcoming dates.

  • RAV can deliver this training on site at times suitable to organisations and their staff.
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