Conflict occurs when there is both a perceived difference between the interests of the parties concerned and a belief, at least initially, that both sets of interest cannot be met simultaneously. In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies.
It will also cover a clear process that participants can use to achieve more positive outcomes to conflicts and discuss points where other processes need to be engaged.
How do you handle conflict at work? For example, a difference of opinion between colleagues about how to carry out a task or project, do you:
- leave the conflict for someone else to deal with?
- state and push for your opinion?
- avoid the conflict or situation?
- state your opinion but give in when other people have stronger opinions?
- discuss the differences in opinion and try to work to find an option that you can all agree on?
- An understanding of conflict, including the common antecedents of disputes
- An understanding of your responses to conflict
- Conflict management strategies and how they are applicable to different situations
- Skills to implement a collaborative and problem-solving approach to conflict management
- A conflict resolution process to achieve more positive outcomes
- Self-care strategies and managing emotions.
Staff in a variety of workplaces including the community, education, health and business sectors who deal with conflict from clients, customers, colleagues and management.
About the presenters
Jodie Grant is the Program Leader – Training Services and a Senior Family Dispute Resolution Practitioner at Relationships Australia Victoria (RAV). She co-ordinates and conducts training for RAV’s accredited course, the Graduate Diploma in Family Dispute Resolution, as well as training in conflict coaching, mediation and counselling. Jodie is a nationally accredited mediator and an accredited restorative engagement facilitator with the Defence Abuse Response Taskforce.
Jodie Patten is the Program Leader Training Development at RAV. She has developed and delivered training in a variety of settings including for corporates, communities and the health and education sectors. She has a background in psychology, community development, stakeholder management and health promotion.