Mediation is a structured and facilitated negotiation process in which an independent person (a mediator), assists the relevant parties to generate options and negotiate an agreement to resolve a dispute. Participants of this five-day Mediation Training Short Course will learn the knowledge and skills of the mediation process, and how to apply these to dispute resolution in a variety of situations such as workplaces, community settings and with clients or customers.
Objectives of the course:
At the end of the course participants will be able to:
- understand the theory and practice of the mediation process
- assess when a conflict is suitable for mediation
- facilitate the mediation process
- understand how mediation can be applied in a variety of contexts
- respond to specific issues that may arise in the process (for example, family violence)
- assist parties document mediation agreements.
If you would like to become an accredited mediator, there can complete an additional assessment day. For more details, see the Mediation Training with assessment day course listing.
People who are interested in learning to resolve disputes in their workplace or life.
Register your interest online with RAV’s Training Team on (03) 9261 8702 or via email, or complete the online course registration form.
The course format consists of a variety of activities to maximise key learning opportunities and develop mediation skills in a safe environment. These activities include demonstrations, group discussions, videos, collaborative learning, mediation simulations and debriefing.
The course is conducted by an experienced Nationally Accredited Mediator and Family Dispute Resolution Practitioner. Participants will also have access to experienced coaches who provide additional opportunities for learning and feedback during the simulations.
About the Principal Trainer
After completing this course, you can undertake an additional day of assessment in order to become an Accredited Mediator, in accordance with the National Practice Standards set by the National Mediator Accreditation System (NMAS). Relationships Australia Victoria (RAV) is a Registered Mediator Accreditation Board (RMAB). The course covers all requirements of the NMAS.
Lilia Szarski is an accredited mediator under the NMAS and Family Dispute Resolution Practitioner (FDRP) and a Trainer in the RAV Graduate Diploma of Family Dispute Resolution (FDR). Lilia is also a Clinical Supervisor and an experienced psychologist. Lilia holds membership of the Australian Psychological Society, International Association of Family and Youth Courts, International Association of Family and Conciliation Courts, and the International Association of Applied Psychologists.
Day 1 - Introduction to mediation
- Principles of mediation.
- Role of mediator.
- Models of mediation.
- The mediation process.
Day 2 - Assessment for suitability for mediation
- Managing emotions.
- Setting up the process.
- Understanding the history and issues.
- Development of mediation process.
Day 3 - Dealing with conflict
- Facilitator neutrality.
- Facilitator communication skills.
- Mediator interventions.
- Legislative frameworks.
- Terminating sessions.
- Cultural considerations.
Day 4 - Issues in mediation
- Dealing with emotional blockages.
- Managing power imbalances.
- Dealing with impasses.
- Additional participants - experts, interpreters, support persons.
Day 5 - Additional considerations
- Agreement writing
- Multi-party mediation