connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Client Services Officer - headspace Bass Coast South Gippsland

  • Part-time opportunity, 3 days (22.5 hours) per week.
  • Base salary $60k (pro-rata), superannuation, tax-free benefits.
This is an exciting opportunity for a dedicated and experienced Client Services Officer to join our administrative team at our new centre.

  • Salary

  • Closing Date

  • Want to Apply?

Important communication to potential candidates for this role - due to website technical difficulties, we have not received all candidate applications submitted for this position via our website between the 5 October and 18 October.  If you have applied for this position, but have not received our automated acknowledgement email in reply, we may not have received your application.  As we want to receive all applications for each role, please re-submit your application.  We have extended the closing date to Friday 26 October 2018 to ensure we receive all applications for this great opportunity.


About headspace

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12 -25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.

About RAV

Relationships Australia Victoria (RAV) is a valued provider of specialist family and relationship services.  Our vision is for positive, safe and respectful relationships for couples, families, schools, workplaces and communities.  Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. As a community-based, not-for-profit organisation with no religious affiliations, our services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

About the role

Reporting to the Centre Manager headspace Bass Coast-South Gippsland, you will support centre management and staff, providing organisational and administration support, enabling the centre to provide high quality service to clients. Ensuring alignment with the headspace model of care and Relationships Australia Victoria (RAV) policy and procedures, the role provides an array of administration support.

Skills, qualifications and experiences

  • Office Administration certificate and/or previous experience in a similar administration capacity.
  • Proven experience answering high volume inbound calls, delivery of high quality customer service, ideally within a medical or health care related environment.
  • Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
  • High level of confidentiality to ensure client personal and financial information is maintained.
  • Competent in the Microsoft Office suite and the ability to pick up new programs and business systems with ease.

 This role is based in our new office in Wonthaggi and is for a fixed-term contract, 3 days per week, until 30th June 2019. There is a likely opportunity for extension subject to funding. Our headspace centres provide services based on operational requirements and are open one evening per week on a regular basis. For this role, you can expect to work on a Tuesday evening each week.

What we offer 

You will receive a competitive remuneration package ($60kpa pro-rata) based on relevant qualifications and experience. RAV is an Employer of Choice in the community sector. RAV is a recognised public benevolent institution (PBI) and as such can offer to employees additional salary packaging and tax benefits.

To apply please use the online application form and attach your resume/CV and a cover letter addressing the bullet points in this job advertisement under Skills, experience and qualifications.

If you have a specific query about this position, please contact Kylie Lancaster, Acting Senior Manager Gippsland, phone 0447 697 659.  

Applications close on Friday 26 October 2018.

RAV is a Public Benevolent Institution and Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply. 

Download Full Job Description

    Attention: Contact Name Undisclosed