connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Client Services Officer - headspace Wonthaggi


  • Part-time, fixed-term contract until 30 June 2019 (3 days, 22 hrs per week)
  • Base salary $61,545 kpa (pro-rata), superannuation, tax-free benefits
  • Located at headspace in Wonthaggi.

This is an exciting opportunity for a dedicated and experienced Client Services Officer to join our administrative team at our headspace centre in Wonthaggi.

  • Salary

  • Closing Date

  • Want to Apply?

About headspace

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12 -25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.


About the role

Reporting to the headspace Centre Manager, Wonthaggi, your day-to-day work will be supervised by our Client Service Co-ordinator. You will provide an efficient, welcoming first point of contact for clients and people contacting us about services and programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.


Skills, experience and qualifications:

  • Office Administration certificate and/or previous experience in a similar administration capacity, preferably within a medical or client/customer work environment.
  • Proven experience answering high volume inbound calls, delivery of high quality customer service, ideally within a medical or health care related environment.
  • Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations. 
  • High level of confidentiality to ensure client personal and financial information is maintained. 
  • Proven track record in managing priorities, organising priorities with excellent attention to detail.

This role is based at our headspace centre in Wonthaggi. The position is part-time (22hrs, 3 days per week) for a fixed term contract until 30 June 2019 with the opportunity for extension subject to renewed funding. headspace Wonthaggi is open 10am-6pm business days, except Tuesday when the centre is open 12pm-8pm. For this role, the successful candidate will be required to work a late evening on Tuesdays.


What we offer: You will receive a competitive remuneration package (salary range $61,545kpa (pro-rata)) plus superannuation and salary packaging. RAV is an ‘Employer of Choice’ in the community sector providing ongoing professional development training, flexible leave, paid parental leave as well as other work and life integration benefits to our staff.  


How to apply: Please use the online application form to attach your resume/CV and a cover letter addressing the bulleted points in this job advertisements under Skills, experience and qualifications.


If you have a specific query, contact Cate Chaiyot, Centre Manager headspace Wonthaggi, phone 0418 463 680.

Applications close on Friday 22 February 2019.


RAV is a Public Benevolent Institution and Equal Employment Opportunity employer. RAV requires a satisfactory National Police and Working with Children Check.  Aboriginal and Torres Strait Islander people are encouraged to apply. 

Download Full Job Description

    Attention: If you have a specific query, contact Cate Chaiyot, Centre Manager headspace Wonthaggi, phone 0418 463 680.