We evaluate our services and undertake research to enable us to highlight issues, service gaps and areas for improvement, and measure the effectiveness of our services.
We evaluated our funded counselling, family dispute resolution (FDR) and Family Relationship Centre services in 2020 through Standard Client Outcomes Reporting (SCORE). Evaluations from over 4600 clients indicated that overwhelmingly, these services support clients to feel listened to and understand, and work on and talk about what is important to them. Clients also reported significant satisfaction with the services provided.
We continue to evaluate our I like, like you program, Family Safety Navigation Program, and AccessResolve Property Mediation and conciliation service, with positive outcomes reported by the majority of clients accessing these services.
In April and May 2020, we surveyed clients in our counselling and FDR services about the impact of COVID-19 on family and household relationships, as well as the satisfaction and outcomes of the service received – particularly with respect to the telephone and video service modalities used during the pandemic. These were associated with strong service satisfaction.
In late 2019, we concluded a three-year mixed-method approach evaluation of our early matters program. The evaluation involved a combination of validated and fit-for-purpose tools combining qualitative and quantitative data, including pre- and post-program surveys to assess and measure outcomes.
Results from our Support for Fathers project evaluation found that the practitioners were better equipped to support fathers after attending our workplace training program, with an 11 per cent statistically significant increase in confidence to engage dads in services, and a 15 per cent increase in practitioners feeling that they had the skills and knowledge to successfully engage with dads. Of fathers who attended our community information sessions, 85 per cent agreed that the session was relevant to them as a dad.
As part of a collaborative initiative with the Yarra Communities that Care initiative, RAV leads the coordination and delivery of the evidence-based program, Tuning in to Teens. An evaluation of the activities in 2019/20 indicates strong positive outcomes for participants.