connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


New service provides Victorians with access to professional, online counselling when and where it suits them

Please note: This service is no longer available as of 1 July 2021.

Media Release: New service provides Victorians with access to professional, online counselling when and where it suits them

28 February 2018 

Relationships Australia Victoria (RAV) is now offering clients online support from a professional counsellor, through the launch of our Online Counselling Service.

The new service allows people to book and participate in an online, chat-based counselling appointment with a qualified, experienced RAV counsellor.

RAV’s Chief Executive Officer, Dr Andrew Bickerdike, said that RAV had developed the online platform to provide an additional way of supporting people who may otherwise not access counselling services.

“We know people can encounter barriers to accessing traditional face-to-face services, because of accessibility issues, convenience or stigma. We also know that technology is changing the way in which services can be delivered, and that some people prefer to access online rather than face-to-face services,” Dr Bickerdike said.

“Our Online Counselling Service has been designed to help more people access services, when and where it suits them. It’s convenient, private and simple to use.”

Individuals who are comfortable using online services can access professional counselling in a safe and supportive space, without needing to physically attend a centre. Through a dedicated website, people can send and receive text-based chat messages to discuss their concerns or challenges with a counsellor, who will provide practical advice and resources to support them to find ways to manage their situation.

RAV’s online counsellors are experienced, qualified professionals who are based in Australia. They hold appropriate tertiary qualifications and have experience across a wide range of wellbeing issues that affect individuals, relationships and families.

RAV has nearly 70 years’ experience providing family and relationship services, supporting more than 26,000 clients a year through broad range of services, including counselling.

“We’re committed to providing high quality services that have positive outcomes for our clients, and more than 98 per cent of our counselling clients are satisfied with the service they receive,” Dr Bickerdike said.

The Online Counselling Service is part of RAV’s commitment to innovation and providing accessible, effective services to strengthen relationships and social connections for all members of the community. It is available to individuals aged 18 years and older.

“We know just how important positive, safe and respectful relationships are to health and wellbeing. So, we’re excited to have launched this service to expand the way individuals can access the support they need.”

For more information, visit

Media Contact:

Simon Curran
Senior Manager Kew, and Business and Service Development
Ph: 0447 566 001

Download a PDF copy of this statement.