Support services aim to be accessible, inclusive and considerate of the varied needs of people who have experienced institutional child sexual abuse.
The primary objective of support services is to provide flexible, timely and transparent practical assistance and emotional support to people engaging with the Scheme.
Practical support includes providing information about the Scheme, assisting clients to complete the Scheme’s application form, and supporting people to access other appropriate services such as legal and financial counselling or other community services.
Emotional support includes providing brief counselling, case management, professional supervision and similar arrangements to provide people with a safe environment to engage with the Scheme.
Support services can play a key role in managing client expectations about the Scheme by providing clear information about what the Scheme is, how it can be accessed and what a person can reasonably expect through the process of applying and potentially accepting an offer of redress.
Services can also support people who clearly do not fit the parameters of the Scheme with referrals to more appropriate supports. Services may assist affected family members where they think it is in the best interest in meeting the critical needs of the client.
Services will be delivered nationally through face-to-face settings, outreach services and national telephone and/or online support to ensure accessibility for people across Australia who are engaging with the Scheme.
For information, support or to make an appointment, please contact us via email or by calling our dedicated National Redress Scheme number - 1800 052 674. We will talk with you about your situation and what support you need, then refer you to the right specialist practitioner in a location that best suits you, who will provide you with ongoing support.
For more information about the National Redress Scheme and how to apply for it, you can contact the National Redress Contact Centre by visiting www.nationalredress.gov.au or calling 1800 737 377.
The Contact Centre is open for enquiries from 8am-5pm local time, Monday to Friday (excluding public holidays). If you're calling from overseas, please call +61 3 6222 3455 and ask to speak to someone from the National Redress Scheme.
Relationships Australia Victoria was previously funded to provide Reclaim Support Services, including:
Relationships Australia Victoria will continue to support survivors and their families through our existing range of services. For more information, please call 1300 364 277.
The Final Report and other publications from the Royal Commission are available to download from here. Content warning: Please be aware that many of these documents contain information and personal accounts of child sexual abuse which may be upsetting or triggering.