We offer counselling by telephone for those who are unable to attend one of our centres, would prefer to access counselling remotely, and for others during the COVID-19 pandemic.
The service can be used:
The service is mainly available to support individuals. If you are looking for relationship telephone counselling, please talk to us about your individual circumstances or you can use our video counselling service.
To find out more or to book an appointment, contact your nearest centre.
The Telephone Counselling service is provided by experienced, qualified Relationships Australia Victoria (RAV) counsellors.
At an agreed time, your counsellor will be available to speak with you for a 50-minute appointment. Our counsellors have helped many people through difficult times and they will be able to offer you support, guidance and advice for a range of issues.
At the end of the session, you can book another appointment with the same counsellor if you’d like to do so.
You can also choose to meet with your counsellor in person if you are able to attend the centre.
Please note: due to COVID-19 social distancing requirements, face-to-face counselling may not be currently be available.
We are a not-for-profit community organisation and our counselling services are only partially government funded, so fees are normally charged. However, we do try to make our services as affordable as possible.
Our fees are determined on a sliding scale, based on a client's ability to pay. When you call to book an appointment, we will discuss the fees payable.
To find out more about our service or to book an appointment, contact your nearest centre.
Ballarat: (03) 5337 9222
Boronia: (03) 9725 9964
Cranbourne: (03) 5990 1900
Greensborough: (03) 9431 7777
Kew: (03) 9261 8700
Melbourne CBD: (03) 8625 3666
Shepparton: (03) 5820 7444
Sunshine: (03) 8311 9222
Traralgon: (03) 5175 9500
If you live in a regional or rural area and are concerned about call costs, call 1800 817 569 toll free.