Relationships Australia Victoria (RAV) is committed to supporting Victorians during the coronavirus (COVID-19) situation. We are continuing to deliver our services through telephone and video appointments; however face-to-face services are currently unavailable. For more information, click here.
While the Disability Royal Commission has suspended face-to-face sessions during the COVID-19 period, they are still operating. People can share their experience on the phone, in writing or by making an audio or video recording. The Disability Royal Commission recognises that people with disabilities may be disproportionately affected by the pandemic due to a range of factors including underlying health conditions but also because they may not be adequately considered in government and community responses to the virus.
RAV's counselling and support service understands that this a confusing and anxious time for people with disabilities, their carers and supporters. We understand that people with disabilities will be more impacted during this time. We are still here for you and able to support you. To find out how we can assist you, or to make an appointment, please see the information below, email us or call 1 800 317 387.
Relationships Australia Victoria (RAV) provides counselling and support to people who are affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (the Disability Royal Commission), including people living with a disability, their families, friends, carers, allies and support workers.
We understand that the Disability Royal Commission’s work and media reports may impact many people, and that support is needed to manage these impacts.
If you are impacted by the work of the Disability Royal Commission, we are happy to talk with you to understand your specific needs and discuss how our service can support you.
If you would like to engage with the Disability Royal Commission, we can support you to do so.
We are experienced in providing trauma-informed counselling and support services which are sensitive, inclusive and responsive to the needs of our clients. We welcome people from diverse backgrounds including Aboriginal and Torres Strait Islanders, and members of the Lesbian, Gay, Bisexual, Transgender, Intersex, Queer and Asexual (LGBTIQA+) community and non-English speaking communities.
A ‘disability’ refers to a restriction or impairment which may be physical (e.g., incomplete use of legs), sensory (e.g., loss of sight or hearing), intellectual (e.g., impacts on thinking), and/or psychological (e.g., emotional or social challenges).
We’re continuing to deliver our services through telephone and video appointments; however face-to-face services are currently unavailable due to the COVID-19 situation.
Our counselling and support service is:
This service is fully funded by the Australian Government Department of Social Services and provided at no cost to you. We understand that this is a confusing and anxious time for people with disabilities, their carers and supporters; and we’re still here to support you.
A professional referral is not needed to use our services - anyone can contact us directly. However, we welcome warm referrals from other services and professionals where this will support clients.
Our Victoria-wide service commenced as a telephone service on 9 December 2019.
We’re continuing to deliver our services through telephone and video appointments; however face-to-face services are currently unavailable.
For more information, support or to refer someone, contact us through our dedicated phone number or email address.
Our service is open from 9am to 5pm Monday to Friday, except on public holidays and not between Christmas and New Year. Please contact us to book an appointment.
Relationships Australia Victoria is one of the two organisations in Victoria providing a Counselling and Support Service for People Affected by the Royal Commission. drummond street services is the other organisation.
Interpreters are available for languages other than English if required.
If you are deaf, hard of hearing and/or have a speech impairment, we welcome calls through the National Relay Service (NRS).
Step 1: Call 133 677
Step 2: Choose your access options. Visit the National Relay Service website for different call numbers.
Step 3: When asked by the relay officer, provide our phone number 1 800 317 387.
If you are currently experiencing any form of violence or abuse, or are concerned for your safety, call emergency services on 000 and ask for the Police.
If you need to speak to someone urgently, please call one of the following services.
More information about the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability is available on our website here.
Information is also available on the Commission’s website.
You can also contact the Disability Royal Commission Hotline for information and general assistance on 1 800 517 199, 9am to 6pm Monday to Friday, excluding on national public holidays.
Information about making a submission is available on our website here.
You can also visit the Disability Royal Commission website for more guidance.