Relationships Australia Victoria (RAV) provides counselling and support to people who are affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (the Commission).
This service is available to people living with a disability, their families, friends, carers and support workers.
We understand that the Commission’s work and media reports may impact many people, and that support is needed to manage these impacts.
If you are impacted by the work of the Commission, we are happy to have an initial chat with you to understand your specific needs and discuss how our service can support you.
We are experienced in providing trauma-informed counselling and support services which are sensitive, inclusive and responsive to needs. We welcome people from diverse backgrounds including Aboriginal and Torres Strait Islanders, and members of the Lesbian, Gay, Bisexual, Transgender, Intersex, Queer and Asexual (LGBTIQA+) community and non-English speaking communities.
Our counselling and support service is:
Our services can be used by people with a disability, their families, friends, carers, allies and/or support workers who are affected with the Commission.
Our service is funded by the Australian Government Department of Social Services. The services are free to use.
A professional referral is not needed to use our services. Anyone can contact us directly. We do welcome warm referrals, however, including from the Commission’s Counselling and Referral Telephone line, other Commission support services, community service providers and from other RAV services.
Our Victoria-wide service commenced as a telephone service on 9 December 2019.
We will provide face-to-face appointments from various locations, online and video-conferencing appointments, to make the service more accessible to people across Victoria.
For more information, support or to refer someone, contact us through our dedicated phone number or email address.
Our service is open from 9am to 5pm Monday to Friday, except on public holidays and not between Christmas and New Year. Please contact us to book an appointment.
Relationships Australia Victoria is one of the two organisations in Victoria providing a Counselling and Support Service for People Affected by the Royal Commission. drummond street services is the other organisation.
Interpreters are available for languages other than English if required.
If you are deaf, hard of hearing and/or have a speech impairment, we welcome calls through the National Relay Service (NRS).
Step 1: Call 133 677
Step 2: Choose your access options. Visit the National Relay Service website for different call numbers.
Step 3: When asked by the relay officer, provide our phone number 1 800 317 387.
If you are currently experiencing any form of violence or abuse, or are concerned for your safety, call emergency services on 000 and ask for the Police.
If you need to speak to someone urgently, please call one of the following services.
More information about the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability is available on our website here.
Information is also available on the Commission’s website.
You can also contact the Disability Royal Commission Hotline for information and general assistance on 1 800 517 199, 9am to 6pm Monday to Friday, excluding on national public holidays.
Information about making a submission is available on our website here.
You can also visit the Disability Royal Commission website for more guidance.