This five-day course will give you the skills to facilitate a mediation process - from initial intake, right through to resolving a dispute and reaching an agreement.
Mediation is a highly effective way to resolve disputes that arise in many situations and contexts. Our Mediation Training Short Course, when combined with our optional assessment, enables you to develop a mediation skillset and become a Nationally-Accredited Mediator.
Participants of this course will be able to facilitate dispute resolution in a variety of situations, including workplaces, within the community and in formal dispute resolution settings. It is useful for managers, lawyers, human resources (HR) professionals and community workers who wish to develop a specific set of skills to resolve conflict.
"I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth." - Participant
"I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth." - Participant
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Face to face & interactive - ask questions, see skills demonstrated first-hand
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Highly-experienced trainers - backgrounds in corporate, family and community mediation
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A leading provider of mediation and dispute resolution services for over 30 years, we continue to deliver both funded and unfunded services.
Outcomes of the course:
At the end of the course, participants will be able to:
- Meet with individuals to assess a dispute and prepare them for mediation.
- Understand conflict and what factors contribute to or help to resolve it.
- Facilitate a mediation process, using an evidence-based, effective model.
- Manage high levels of emotion.
- Help people involved in conflict to reflect on their own experiences and actions.
- Effectively document and record agreements reached in mediation.
Ideal for:
- Professionals wanting to add mediation to their professional skillset and resume.
- People who want to work as accredited mediators in organisations, and community and government settings.
- Professionals wishing to help others resolve conflict and disputes.
- Managers and leaders who deal with conflict within their teams and organisations.
- Lawyers, HR professionals, accountants, and health and community workers who work with clients experiencing conflict.
- People wanting to develop skills to manage high levels of emotion.
"All the theory is relevant, and the role playing outcomes are all the things I will be applying to my new career in mediation." - Participant
Register your interest online with RAV’s Training Team on (03) 9261 8702 or via email, or complete the online course registration form.
