connectEDspace - support for young people

Young people can face all sorts of pressures – including problems at school, with friends or at home.
connectEDspace is a website by Relationships Australia Victoria (RAV), dedicated to young people to help provide all the information they need to deal with the stuff they go through each day.

Aboriginal Family and Relationship Support

RAV provides support to Aboriginal and Torres Strait Islander families and individuals to help strengthen family relationships.

Counselling provides an opportunity to talk with a professionally trained person to discuss couple issues, conflicts with friends, relationship breakdown, parenting, domestic violence, anxiety, depression, grief, sexual problems, childhood sexual abuse, stress and work related tensions and disputes.


Mediation Training Short Course

Through our five-day intensive course, you’ll learn to facilitate mediation, a structured and facilitated negotiation process for resolving disputes.

You’ll gain the practical skills needed to be a mediator - an independent and impartial person who assists people in conflict to generate options, negotiate agreements and resolve disputes.

You’ll develop knowledge and skills of the mediation process, and how to apply these when working with clients, customers and colleagues, including across workplaces and community settings.

Choose to undertake an additional assessment day to become an accredited mediator and take the next step in your career.

  • Face to face & interactive - ask questions, see skills demonstrated first-hand

  • Highly-experienced trainers - backgrounds in corporate, family and community mediation

  • A leading provider of mediation and dispute resolution services for over 30 years, we continue to deliver both funded and unfunded services.

Learning outcomes

The course will equip you with the knowledge and skills required to:

  • understand the theory and practice of the mediation process
  • assess if a conflict is suitable for mediation
  • facilitate the mediation process
  • understand how mediation can be applied in a variety of contexts
  • respond to specific issues that may arise in the process (for example, family violence)
  • assist parties to document mediation agreements.

Ideal for

People interested in learning about resolving disputes and conflicts in their workplace or personal life, and those who want to start a career as an accredited mediator.


After completing the five-day course, you can elect to undertake an additional day of assessment to become an accredited mediator, in accordance with the national practice standards set by the National Mediator Accreditation System (NMAS).

The course covers all requirements of the NMAS. Relationships Australia Victoria is a Recognised Mediator Accreditation Body (RMAB).

Course structure

The face-to-face course involves a range of interactive activities to maximise learning opportunities and enable you to develop mediation skills in a safe and supportive environment. Course activities include group discussions, demonstrations, video presentations, collaborative learning, mediation simulations and debriefing.

The course is conducted by an experienced principal trainer who is a nationally accredited mediator and family dispute resolution practitioner. Participants also have access to experienced coaches who provide additional opportunities for learning and feedback during the mediation simulations. 

Program outline

Day 1 - Introduction to mediation

  • Principles of mediation.
  • Alternative dispute resolution models.
  • The mediation process. 
  • Mediation contexts.
  • NMAS practice standards.

Day 2 - Assessment for suitability

  • Conflict styles.
  • Communication skills.
  • Pre-mediation preparation. 
  • Mediator obligations. 
  • Screening and assessment.

Day 3 - Dealing with conflict

  • Dealing with conflict
  • Complexity in mediation.
  • Capacity considerations.
  • Managing power imbalance.
  • Conflict of interests.
  • Dealing with impasses.
  • Suspending or terminating.

Day 4 - Issues in mediation

  • Mediation formats.
  • Multi-party mediation.
  • Additional participants - experts, interpreters, support people.

Day 5 - Additional considerations

  • Agreement writing.
  • Debriefing and supervision.
  • Self-care.
Program Outline


Day 1 - Introduction to mediation

<!--[if !supportLists]-->            <!--[endif]-->Principles of mediation.

<!--[if !supportLists]-->            <!--[endif]-->Role of mediator.

<!--[if !supportLists]-->            <!--[endif]-->Models of mediation.

<!--[if !supportLists]-->            <!--[endif]-->The mediation process.


Day 2 - Assessment for suitability for mediation

<!--[if !supportLists]-->            <!--[endif]-->Managing emotions.

<!--[if !supportLists]-->            <!--[endif]-->Setting up the process.

<!--[if !supportLists]-->            <!--[endif]-->Understanding the history and issues.

<!--[if !supportLists]-->            <!--[endif]-->Development of mediation process.


Day 3 - Dealing with conflict

<!--[if !supportLists]-->            <!--[endif]-->Facilitator neutrality.

<!--[if !supportLists]-->            <!--[endif]-->Facilitator communication skills.

<!--[if !supportLists]-->            <!--[endif]-->Mediator interventions.

<!--[if !supportLists]-->            <!--[endif]-->Legislative frameworks.

<!--[if !supportLists]-->            <!--[endif]-->Terminating sessions.

<!--[if !supportLists]-->            <!--[endif]-->Cultural considerations.


Day 4 - Issues in mediation

<!--[if !supportLists]-->            <!--[endif]-->Dealing with emotional blockages.

<!--[if !supportLists]-->            <!--[endif]-->Managing power imbalances.

<!--[if !supportLists]-->            <!--[endif]-->Dealing with impasses.

<!--[if !supportLists]-->            <!--[endif]-->Additional participants - experts, interpreters, support persons.


Day 5 - Additional considerations

<!--[if !supportLists]-->            <!--[endif]-->Agreement writing

<!--[if !supportLists]-->            <!--[endif]-->Debriefing

<!--[if !supportLists]-->            <!--[endif]-->Pitfalls

<!--[if !supportLists]-->            <!--[endif]-->Ethics

<!--[if !supportLists]-->            <!--[endif]-->Multi-party mediation

<!--[if !supportLists]-->            <!--[endif]-->Self-care.

Why choose Relationships Australia Victoria?

Relationships Australia Victoria (RAV) has been delivering mediation and other dispute resolution services for over 30 years. Our training team members are highly-experienced, nationally-accredited mediators and deliver the course as an engaging and interactive experience. Feedback from our past students has been overwhelmingly positive and indicates that the skills and knowledge that they gain equips them to support clients and staff with a specific set of tools and structure to use.

Student feedback

We are committed to providing high quality training that leads to a positive student experience at RAV. Feedback is sought from all our students through formal and informal evaluations throughout the course and this informs the ongoing development of our training programs.

Our students consistently provide positive feedback about their experience of training with RAV.

  • "I really enjoyed the course. It was delivered with a mix of activities/role plays and information. Very clear and in depth."
  • "All the theory is relevant, and the role playing outcomes are all the things I will be applying to my new career in mediation."
  • RAV Training Team
  • (03) 8573 2222
  • 1183 Toorak Road, Camberwell, VIC 3124
    • Starts 9:30am Wednesday 17 July 2019


      • 18 July 2019
      • 19 July 2019
      • 22 July 2019
      • 23 July 2019

       Additional optional assessment day on 24 July 2019.

  • Six days including the additional assessment, from 9:30am - 4:30pm daily.
  • $4070 including GST (Price includes five-day course and assessment day)
  • Once you have registered for this course, our training team will contact you to provide confirmation of your enrolment.

    Please note: if you would like to enrol in the five-day course only, without the additional assessment day, please contact us directly.

Click here to apply