Conflict occurs when there is both a perceived difference between the interests of the parties concerned and a belief, at least initially, that both sets of interest cannot be met simultaneously. In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. Conflict can result in both negative and positive outcomes, depending on how it is managed.
This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies. It will cover a clear process that participants can use to achieve positive outcomes and discuss when other conflict resolution processes may need to be engaged.
- An understanding of conflict, including the common antecedents of disputes
- An understanding your responses to conflict
- Conflict management strategies and how they are applicable to different situations
- Skills to implement a collaborative and problem solving approach to conflict management
- A conflict resolution process to achieve more positive outcomes
- Self-care strategies and managing emotions.
About the presenter
Lilia Szarski is a Senior Family Dispute Resolution (FDR) Practitioner and a Trainer for the RAV Graduate Diploma of FDR. Lilia is also a Clinical Supervisor and a qualified Psychologist. She has clinically supervised a team of professionally trained Family Consultants in the Family Court and FDR Practitioners in the field, prepared family reports for the Courts and appeared as an expert witness in many family law cases. Lilia holds membership of the Australian Psychological Society, International Association of Family and Youth Courts, International Association of Family and Conciliation Courts, and the International Association of Applied Psychologists.
Staff in a variety of workplaces including the community, education, health and business sectors who deal with conflict from clients, customers, colleagues and management.